Package Claim Form

Use this form to report issues with your order, including damaged, lost, or missing packages.

Please provide accurate information and upload any required photos so we can process your claim as quickly as possible.

⚠️ Important Claim Information

  • Damaged packages must include clear photos of:
    • Outer packaging
    • Shipping label
    • Product
  • Lost packages (not marked delivered) can only be claimed 20 days after shipment
  • Packages marked delivered but not received can be claimed immediately
  • All claims must be submitted within 20 days of delivery

⏱️ Processing Time

Claims are typically reviewed and resolved within
7–10 business days

✅ Before You Submit

  • Make sure all information is accurate
  • Incomplete claims may delay processing
  • Our team may contact you for additional details

✔️ Confirmation

By submitting this form, you confirm that all information provided is accurate to the best of your knowledge.

Thank you for submitting your form!

We appreciate your interest and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.