Refund policy

Store Policy

Reval Distributor LLC Is a place of business and thus operates for profit. 

We Recommend you read our policy before purchase.

Store Policy

Protecting Our Business & Employees

At Reval Distributor LLC, we operate as a wholesale and distribution company. Our ability to serve customers, maintain competitive pricing, and pay our employees depends directly on running a profitable business. For that reason, the following policies apply to every order:

1. Order Acceptance

  • All orders are subject to approval and availability.

  • All Orders are finally once shipping labels are created, because that means that the order is pulled from the shelf, packaged and measured. 

  • We reserve the right to cancel or refuse any order for reasons including but not limited to: suspected fraud, payment issues, or shipping restrictions.

2. Shipping & Delivery

  • Shipping costs are non-refundable.

  • We are not responsible for delays caused by carriers, weather conditions, or other factors outside our control.

  • If a package is marked delivered by the carrier, Reval Distributor is not liable for loss or theft after delivery. Customers are responsible for providing a safe delivery location.

  • Packaged are insured for your protection (up to $100 free of charge) 

3. Refused, Undeliverable, or Unclaimed Packages

  • Orders refused at delivery, returned due to an incorrect/incomplete address, or unclaimed at pickup will be refunded minus shipping charges (both ways, if applicable) and a 20% restocking fee.

  • Non-returnable items (see Section 5) will not be refunded even if refused at delivery.

  • Reshipments require a new order to be placed.

4. Returns & Exchanges

  • Returns must be requested within 14 days of delivery.

  • Items must be in original, unused condition with all packaging intact.

  • Returns without prior approval will not be accepted.

  • Refunds are issued to the original payment method only, minus shipping costs and a 20% restocking fee.

  • Exchanges are processed as new orders; a return must be completed first. A 5% exchange fee may apply.

5. Non-Returnable Items

For safety and compliance, the following cannot be returned or refunded:

  • Perishable goods (food, beverages, supplements)

  • Personal care / hygiene products

  • Custom or special orders

  • Hazardous, flammable, or restricted materials

6. Damaged or Defective Products

  • All shipments must be inspected upon delivery.

  • Any damage, defect, or shortage must be reported within 48 hours of receipt.

    • Take pictures of the package as soon as you receive the damaged package.
    • Pictures of the damage ( Exterior and interior) 
    • 4-6 Pictures total is required for insurance claims

  • Claims filed after 14 days of shipment are ineligible.

  • Approved claims may be resolved by replacement, credit, or refund at our discretion.

7. Local Pickup Orders

  • Orders must be picked up within 7 of notification.

  • Orders canceled after 3 days or not picked up within the 7-day window are subject to a 20% restocking fee.

8. Policy Enforcement

  • Reval Distributor reserves the right to amend these terms at any time.

  • By completing a purchase, you acknowledge and accept this policy in full.